Refund policy
RETURN & REFUND POLICY
Everything at AmericAwesome is made to order. Because each item is produced specifically for your order, we do not accept returns, exchanges, or issue refunds for change of mind, buyer's remorse, or customer selection errors such as ordering the wrong size or color.
DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery and we'll work to make it right.
Please provide:
• Your order number
• A description of the issue
• Clear photos showing the problem
Depending on the circumstances, eligible claims may be resolved with a replacement or refund. In most cases involving a damaged, defective, or misprinted item, you will not need to return the original item.
INCORRECT ITEM RECEIVED
If the item you receive does not match the product, design, size, color, or other variant shown on your order confirmation, contact us within 30 days of delivery.
Please include your order number and clear photos of the item received. Eligible claims may be resolved with a replacement or refund.
WRONG SIZE OR COLOR ORDERED
Please double-check your size, color, and other selections before placing your order.
Because our products are made to order, we do not accept returns, exchanges, or refunds when the item received matches the size, color, and variant selected at checkout.
CHANGES OF MIND
We do not accept returns or issue refunds because you changed your mind, no longer want the item, or simply prefer a different product, design, size, or color after ordering.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
Because orders may enter production shortly after they are placed, changes and cancellations are not guaranteed once production has begun.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order cannot be delivered because the address provided was incorrect or incomplete, a free replacement or refund is not guaranteed.
LOST OR UNDELIVERED PACKAGES
If tracking indicates that your package may be lost or your order has not arrived, contact us and we'll investigate with the applicable fulfillment provider or carrier.
A replacement or refund will be determined based on the circumstances and available tracking information.
HOW TO CONTACT US
For any order issue covered by this policy, contact us at:
Or use our Contact page:
https://americawesome.com/pages/contact
Please include your order number so we can help you as quickly as possible.